My Rental Bike Was Stolen in Barcelona. What to Do?

1. Confirm the bike is really stolen

First, make sure the bike isn’t just badly parked or blocked. Check the area carefully and ask nearby people if they’ve seen it move. Sometimes bikes are moved for safety or by other users.

2. Contact the rental company

The first step is to notify the company you rented the bike from. Many have protocols for these situations. Call or message them explaining what happened and provide all details: contract number, bike model and features, place and time of the theft.

3. Report the theft to the police

File a report at the nearest police station or online. This report is essential to prove the theft to the rental company and for any claims. Provide all information you have and a copy of the rental contract if possible.

4. Review the contract conditions

Check what the contract says about theft. Some companies include insurance or waive responsibility if the bike was properly locked with an approved lock. Others may charge a penalty. Read carefully before making any claims.

5. Take precautions next time

If you rent another bike, always use quality locks and secure it in visible, busy places. Some apps and platforms offer options with insurance or theft assistance.

Conclusion

Having your bike stolen is unpleasant, but acting quickly and following these steps will help you minimize damage and resolve the situation more easily. To avoid problems, always rent from trusted platforms like Travel&Rent, a bike rental marketplace with guarantees and customer support.